Payment & Refund

Payments for Ivorycart House services are collected according to the quote confirmed before work begins on ivorycart.shop.

• Hours for payment questions at Ivorycart House: Mon–Fri 08:00–17:00. Site reference this site, desk No. 153.
• Accepted methods are confirmed by email from enquiries@this site and may include card or local transfer depending on Malaysia norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact enquiries@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Kuala Lumpur unless otherwise stated.

Seasonal residential queues shift; we still confirm payment in writing and we keep Malaysia holiday closures noted on the door card. Plain English intake — no generator jargon on the ticket

We keep payment paced so residential finishing quality stays steady with residential tools staged only after the brief is agreed. City regulars know the door note is current.